2026/5/15

Professor Gustavo Tanaka from the Faculty of Global Engagement, Department of Global Studies, has published a case study at Nikkei BizRuptors.

7-Eleven Japan: The Human Side of the Konbini Empire
This case study focuses on “Human Resource Development (HRD)”—the driver behind the success of the major convenience store chain, 7-Eleven—and examines how the company’s HRD, targeting franchisees and frontline employees, enables consistent performance at scale, particularly as the workforce becomes more diverse. The case underscores that 7-Eleven’s competitive advantage lies not only in technological and operational innovation but also in its ability to systematically develop people, raising critical questions about how this model can scale sustainably in an increasingly global and diverse workforce.

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